FAQ

Frequently Asked Questions

1. What is Royal Paradise Garden and what products do you offer?

Royal Paradise Garden is an online store specializing in a wide range of live plants and gardening products—from tropical fruit plants and flowering plants to medicinal plants and various seeds (flower, vegetable, rose seeds, etc.).

2. Where are you located?

We are based in Ponkunnam, Kottayam district, Kerala, India

3. How can I get in touch with customer support?

You can reach us via:

We accept various payment options including PayPal. For specifics on other payment methods, check the checkout page or contact customer support 

5. Do you offer shipping? What about policies like refunds or returns?

Yes! We ship orders to your doorstep. You can review details under our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service—all available via links in the website’s footer. For questions on tracking or how to initiate returns, feel free to contact support.

6. Can I track my order?

Yes, there’s a Track Order option available—just log into your account and check the order status 

7. Do you ship internationally?

The site’s checkout displays multiple country options (e.g., India, Australia, USA, UK, UAE, etc.), suggesting international shipping capability. If your country isn’t listed or you’re unsure, please contact us directly 

8. What about discounts or promotions?

Subscribers receive 10% off your order when you sign up for our newsletter . We also run sales—for example, hybrid rose seeds are discounted from ₹299 to ₹130 9. Can you tell me about product care or growing guidance?

Certain products come with care guidance—for instance, climbing rose seeds are labeled as “Hybrid Rose Seeds – Overview” to help with planting and care . For more detailed instructions, check the product description or reach out to us.

10. What kinds of plants are available?

We have a diverse range including:

  • Tropical fruit plants (e.g., mango, jackfruit, cacao, etc.)

  • Flowering plants and seeds (including exotic rose seeds and marigolds)

  • Medicinal plants (like soursop/live plants) 

11. What if my delivery is delayed or damaged?

If you face any shipping issues including delays or damage, please reach out immediately to Customer Support via email or phone. We’ll help resolve it promptly.

12. Can I set up an account and benefit from more features?

Yes! You can Register/Login, manage your Address Book, and place orders more efficiently through your account 

13. How do I subscribe to your newsletter?

Just enter your email in the subscription field at the bottom of the page. Once subscribed, you'll enjoy a 10% discount on your order and receive updates on new arrivals and promotions.

14. What if I need help after hours?

Email us at support@royalparadisegarden.com anytime. We'll respond as soon as possible during our operational hours.